Extra Assistance

We understand that travel can be stressful, which is why our team goes above and beyond to make certain your travel is made as easy as possible! Simple, fast, personalized, our goal is to provide a positive, hassle-free experience for everyone travelling with Harbour Air. Need a little extra help? No problem!

Harbour Air is committed to providing an incredible experience for each of our passengers. Welcoming more than 500,000 people on our planes each year, we know that not every passenger has the same travel or mobility needs, which is why we offer a variety of support services to make sure your travel works for you.

In addition to the programs below, please note, all children, unaccompanied minors, families or passengers who would like additional time or assistance boarding the aircraft are welcomed to pre-board. To request a pre-board please call our reservations team before your flight or notify our team upon check-in. Please click on the headings below to learn more about travelling with extra assistance at Harbour Air.

For details on Harbour Air’s Public Accessibility Plan, including a description of the feedback process, please access the information here. You can also email us at accessibility@harbourair.com.

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Children, Infants and Pregnant Travellers

Information for children, infants, and pregnant travellers.

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Unaccompanied Minor Program

Details about our Unaccompanied Minor Program.

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Mobility

Find out about mobility assistance devices and the boarding process.

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Pet Travel

Everything you need to know about pet travel with Harbour Air.

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Service Dogs

Learn about our travel requirements for Service and Support Animals.

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Oxygen and Respiratory Devices

A list of oxygen concentrator models accepted on our flights.

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Travel Companion Program

Learn more about this program for passengers who require the support of a travel companion.

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Travel Assistance Program (TAP)

Harbour Air is an approved transportation partner with TAP BC.

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