Harbour Air Seaplanes

Terms & Conditions

Terms & Conditions

Harbour Air, Saltspring Air and Whistler Air Terms and Conditions

1. Check in time is 25 minutes prior to flight time.

2. A Government Issued Photo Identification for anyone 18 years old and over is required.

3. Unclaimed seats can be sold 15 minutes prior to flight time.

4. A no show fee of 100% will be charged 15 minutes prior to flight departure on unclaimed seats; any return portion will be automatically cancelled. Please click here to see specific conditions regarding cancellations and changes based on fare booked.

5. On all scheduled service flights: for group bookings of 4 or more, partial or whole cancellations made within 24 hours prior to departure will be subject to a 50% cancellation fee (only for goGOLD, goFLEX goLITE; goFAST is non-refundable).

6. On all scenic and packaged tours: partial or whole cancellations made within 24 hours prior to departure will be subject to a 100% cancellation fee.

7. The passenger(s) reserved on the flight(s) is/are not an Unaccompanied Minor.

8. Luggage allowance is based on the type of fare booked, please see Luggage for complete details. All luggage over the amount guaranteed by the fare type will be transferred on a standby basis.

9. Our Flights to or from Maple Bay will stop and or transfer at Ganges, Salt Spring Island.

10. Waitlisted flights and tours are confirmed when the contact person receives the call; voicemails do not guarantee the seat(s). Please contact our reservations department at 1-800-665-0212 at your earliest convenience.

11. The aircraft type confirmed at the time of booking may change depending on operational needs with our flight loads and will be subject to availability.

12. Please note that we may experience flight delays or cancellations due to adverse weather conditions.  Please contact our Reservations department or consult our website for real time updates

CUSTOMS & IMMIGRATION

ANSWER 1

INTERNATIONAL TRAVEL FAQ'S

WHAT DO I NEED TO CROSS THE US/CANADA BORDER?
With a handful of very limited exceptions, ALL travelers — regardless of age or citizenship — flying between the United States and Canada in either direction now require a passport. And “passport” in this context, means a passport booklet, not a so-called “passport card” or “enhanced driver’s license”; these documents are not valid for air travel.
CANADA, WASHINGTON AND SOME OTHER STATES ARE ISSUING “ENHANCED DRIVER’S LICENSE.” ISN’T THAT AS GOOD AS A PASSPORT?
No, not for airline passengers. Air travelers are being held to a higher standard than those using any other mode of transportation. Enhanced driver’s licenses will meet identification and citizenship requirements at land and sea border crossing but will not be acceptable for air travel.
WHAT ABOUT A NEXUS CARD?
Although NEXUS cards are acceptable in lieu of a passport at some international airports, none of the ports of entry used by Harbour Air is equipped to accept NEXUS cards.
YOUR CUSTOMER SERVICE AGENT SURE ASKED A LOT OF QUESTIONS. WHAT'S UP WITH THAT?
Along with all airlines operating cross-border flights, Harbour Air is subject to a set of US Customs and Border Protection (CBP) regulations known collectively as the Advance Passenger Information System (APIS). APIS requires that prior to boarding any international flight, Harbour Air transmit to CBP and receive a positive vetting response from CBP for the identity and citizenship information of every passenger and crew member aboard the flight. This information consists of full legal name (including middle name) as it appears on your passport, date of birth, citizenship, country of residence, passport number and expiration date, and passport country of issue. In addition, for non-U.S. citizens entering the United States, additional information on “person status” is required — specifically, where the passengers are staying in the United States or connecting flight information if they are in transit to another country through the United States. The need for Harbour Air to get CBP’s OK on all transmitted passenger information before boarding international flights and the potential for flight delay if any of the transmitted information is missing or inaccurate are the reasons for Harbour Air’s 45-minute check-in requirement for international flights. This time is required to enable CBP to respond to any last-minute changes to our flight manifests, such as no-show passengers. Without extending our check-in time, we would have inadequate time to meet CBP’s reporting and vetting requirements, with the potential that flight departures could be significantly delayed. We apologize for the inconvenience.
WHAT IF I’M A US CITIZEN STUCK IN CANADA WITHOUT A PASSPORT AND NEED TO GET HOME URGENTLY?
Unfortunately, there are no exceptions to current passport requirements for emergencies. You simply cannot fly into the United States without a passport. You will need to contact the nearest US consulate for assistance.
I’M NOT A US OR CANADIAN CITIZEN. DO I NEED A VISA AS WELL AS A PASSPORT?
A passport will be required unless you're traveling under very special circumstances. Visa requirements are sometimes complicated and are beyond the scope of what Harbour Air can offer concrete advice on. Each passenger is responsible for determining the immigration requirements applicable to their situation and for taking the necessary steps to meet those requirements. Contact the nearest US or Canadian consular facility in your home country for more details. Please review ETA & ESTA requirements as well. • Canadian Electronic Travel Authorization - passports are required to obtain an ETA • US Electronic System for Travel Authorization The US Department of State’s Visa Waiver Program permits visa-less entry into the United States for citizens of 36 countries, subject to certain requirements. The most important of these is that citizens of Visa Waiver Program countries apply for and receive authorization to enter the United States through the Electronic System for Travel Authorization, or ESTA.
WHAT IS ESTA?
The Electronic System for Travel Authorization (ESTA) is the system by which citizens from Visa Waiver Program countries can lawfully enter the United States without a visa. Application for entry through ESTA is easy and free of charge. It can be completed as long as two years or as soon as a couple hours prior to travel, through it is recommended to apply at least 72 hours prior to travel. ESTA is not required of or available to US or Canadian citizens, citizens of countries that are not in the Visa Waiver Program, or citizens of any country who are traveling on a visa. For complete ESTA details, here.
WHAT IS ETA?
New entry requirement now in effect: visa-exempt foreign nationals who fly to or transit through Canada are expected to have an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travellers with a valid Canadian visa. For complete eTA details, click here.
WHAT ABOUT THE KIDS?
Children, regardless of age, are subject to the same passport requirement as adults. Canadian Customs & Border Services requires additional documentation for any minor children entering Canada without both parents or legal guardians. The purpose of this documentation is to insure the safety of children and to enable Canadian authorities to contact absent parents or guardians regarding their children should such a need arise. Such children must carry a letter of permission from the parent(s) or legal guardian(s) not traveling with them. This letter should specify the dates, the itinerary and the accompanying parent or guardian for which and with which the child has permission to travel, as well as contact phone numbers for the absent parent(s) or guardian(s). Additionally, divorced parents with shared custody rights should carry legal documents establishing their status. If you and your spouse or partner are both traveling with your children, you will not need additional documentation to enter Canada. However, you are nevertheless encouraged to carry a letter of permission with you in case your travel plans change.
PAST LEGAL TROUBLES?
There are certain crimes that are considered misdemeanors in the United States but felonies in Canada. Driving Under the Influence (DUI) or Driving While Intoxicated (DWI) is one example. If you have been convicted of any of such crimes, you can be denied entry into Canada. More detailed information on the Canadian “criminal inadmissibility” law, as well as procedures for overcoming past convictions, can be found here.
WHAT ABOUT PETS?
Pets can be flown across the US/Canada border, with some restrictions and some extra paperwork. For US regulations, click here, and for Canadian policies, click here. Also, please be aware that only pets weighing 25 pounds (11kg) or less (carrier included), are able to fly with Harbour Air.
HOW ABOUT FIREARMS?
Like pets, guns can be carried across the border, with restrictions. Regulations for bringing firearms into the United States can be found here. Additionally, regardless of which border you are crossing, Harbour Air requires all passengers carrying firearms to complete a Firearms Declaration prior to tendering baggage or boarding an aircraft. Harbour Air reserves the right to inspect firearms prior to boarding to insure that they are safely configured for flight. If you intend to travel on Harbour Air with a firearm, please discuss this with a customer service agent at the time you make your booking to insure that you are informed of all applicable policies and procedures.
WHAT IF I AM DENIED ENTRY?
This FAQ is designed to address the most common questions regarding international travel between the United States and Canada. Ultimately, however, it is each passenger’s responsibility to insure that he or she is in compliance with all applicable regulations for the country he or she is entering. In the event that you are denied entry into the United States or Canada for any reason, you are liable for the cost of your return flight to the country of origin. Harbour Air cannot be liable for any expenses or inconveniences arising from denied or delayed entry.