Getting you there, it's why we're here.
Getting to your destination safely and efficiently is why you choose Harbour Air, its something we’re quite proud of, and have been for over 30 years. And while we maintain a 98% reliability factor in our scheduled service, there are some weather conditions that cause us to temporarily suspend service. Rest assured, in most instances where weather interrupts our flights, we’ve made alternative travel plans in order to help you, our passengers, get to your destination safely.
When winter conditions like fog or extremely high winds cause us to suspend service, please understand that we do so for your safety and comfort, it's our number one priority.
At Harbour Air, if we can’t get you to your destination in times of poor weather, we'll work with our partners to help you on your way.
We regularly shuttle passengers from our downtown Vancouver, South Vancouver and Victoria bases to land-based flights operated by our partner airlines. Upon arrival, we provide a complimentary shuttle or taxi to the original destination base.
When flying to/from our Nanaimo base, we sometimes rely on the services of BC Ferries to get our guests where they need to be. For passengers flying to/from Pitt Meadows, we will do our best to re-accommodate on one of our scheduled partner flights when available.
*Due to fixed operating costs associated with partner travel, alternate transportation options may be offered as an upgrade to your booked fare. Please ask one of our friendly representatives for more information.
In the event that the services of our partners are also unavailable, we'll work with you to recommend another option.
In addition to providing alternate transportation when available, we’re committed to keeping you up-to-date with the status of our flight services. As a Harbour Air passenger, you may be contacted by email, phone or text with weather updates, so please make sure that we have your correct contact information. You can always see the status of our flights on our website, or on our iPhone app, and of course, a real, live human being is only a phone call away at 1.800.665.0212 or available by chat on our website.
Whatever your point of departure, and wherever you're headed, rest assured that we will do whatever we can to get you there safely, efficiently and in comfort. Getting you to your destination, it's why we're here!