Trip Advisor Award
Harbour Air receives 2014 Tripadvisor customer service award
Vancouver, B.C. — October 28, 2014 — The Harbour Air Group has won a 2014 Certificate of Excellence award from Trip Advisor the world’s largest travel site. The accolade, which honours hospitality excellence, is given to establishments that consistently achieve outstanding traveller reviews on the site. Only the top 10 per cent of businesses on the site receive the award.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm that takes reviews and ratings into account. The honorees are determined based on:
• Ability to maintain an overall bubble rating of at least four out of five
• Volume of reviews
• Recency of reviews
• The business’ tenure on the site
• Popularity ranking
“We pride ourselves on offering an experience that is distinctly West Coast. Service and hospitality is a big part of that experience andsomething we truly value,” said Greg McDougall, CEO of Harbour Air.“We’d like to thank all of our past guests who took the time to complete a review on TripAdvisor. There is no greater seal of approval than beingrecognised by one’s customers.”
“TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisortravellers a great customer experience.”
Harbour Air was founded in B.C. in 1982 and today has more than 50 aircraft, servicing 350,000 passengers throughout coastal British Columbia. The Harbour Air Group, consisting of Harbour Air Seaplanes, Westcoast Air, Whistler Air, Tantalus Air and Aeroflite International Services is the largest seaplane company in the world. For more information, please visit harbourair.com.
TripAdvisor® is the world's largest travel site, enabling travellers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travellers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, reaching nearly 260 million unique monthly visitors, and more than 150 million reviews and opinions covering more than four million accommodations, restaurants and attractions. The sites operate in 39 countries worldwide.
For more information contact:
Meredith Moll, Harbour Air Group