Rewards FAQ

Find answers to frequently asked questions about our High Flyer Rewards Program below. Still looking for answers? Click here to get in touch! 

Passengers are not automatically enrolled in the High Flyer Rewards program. To enroll in the program you must complete the application form online. Been flying with us? Don’t worry – we’ll take a look back at the last three months and credit you for any flights you’ve already taken.

Membership cards are no longer issued.  Instead, you will be assigned a High Flyer membership number which will be linked to your Customer Profile/HAS #.  All bookings (subject to eligibility) created under your profile/HAS # will be automatically credited to your High Flyer account.

Yes, after two years of flight inactivity High Flyer Rewards points will expire. Members will be notified by email if their account is nearing expiry. High Flyer members can choose to reactivate their account at any time for a fee of $30 or 30 points.

The change/cancellation policies associated with the goFARE selected, either goGOLD or goFLEX, will apply to flights booked using points. Click here to read more about goFARES.

Yes, members may use their points to book flights for other passengers. To make a booking using your points, please call our Reservations Centre at 1.800.665.0212.

High Flyer Rewards points are currently redeemable for domestic and international flights operated by Harbour Air, Whistler Air, Saltspring Air and Tantalus Air only.

Yes, High Flyer Rewards points can be redeemed for restaurant and merchandise gift certificates. Click here to see the full list of rewards.

Only members who have achieved Elite High Flyer status may enjoy the privilege of redeeming points for Harbour Air gift cards.

Points may only be redeemed on goGOLD, goFLEX  and goINTERNATIONAL* fares on scheduled flights and scenic panorama tours. Points cannot be used to book already discounted flights.

*For flights operated by Tantalus Air only.

You must have the full amount of points needed to redeem a one-way flight (exception applies to the Vancouver Harbour Terminal Fee). If you do not have sufficient points to cover the cost of the flight, you have the option of buying points at a rate of $3.00 = 1 point.

Currently, flights paid for using Turbobucks and Pre-paid Quick Tickets are not eligible to earn High Flyer Rewards points.

Yes, the High Flyer Rewards program will provide retroactive points for any flights taken within three months of the day you register for the program.

High Flyer Rewards points must cover the cost of the full flight including GST, with the exception of the Vancouver Harbour Terminal Fee which can be paid for separately. This fee only applies to flights arriving at or departing from our downtown Vancouver terminal.

Yes. Members can choose to set up an individual plan, family plan, or corporate plan. The primary High Flyer Rewards account holder can choose to add members to their family or corporate plan so earned points are pooled together. They may also choose which members are authorized to redeem points.

Please click here to contact our Reservations team for assistance.

Yes, points are accumulated at a rate of 10% of the base fare for goGOLD, goFLEX, goFAST, goLITE and goINTERNATIONAL fares.

When checking in for your flight, advise the Customer Service Agent that you would like to add your rewards account number to the booking.

Alternatively, you may send your booking number and High Flyer Rewards account number by email to reservation@harbourair.com and we can credit your account accordingly.

Here are a few different ways to check your points balance:

  • The “Principal Member” may view the balance when logged into their Harbour Air account online. Click “Reports” and then select your rewards account to review the balance of your points.
  • Open the “Account” screen on the Harbour Air App, select “High Flyer Rewards” from the menu to see your current balance.
  • Calling our Reservations Centre at 1.800.665.0212.
  • Ask a Customer Service Agent when checking-in or check the bottom of your printed receipt.

Harbour Air does not send High Flyer Rewards account statements. However, the principal member can view their account information online at any time.

 
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