Know Before You Go

 

Working from home, Zoom hangouts, athleisure, and frequent food delivery service has defined the past year and a half. And, we’re guessing with BC’s travel ban it’s safe to say it’s been a while since you’ve stepped foot in an airport! As the travel restrictions slowly ease, and you tuck away your sweatpants and slip into something a little less comfortable it’s time to begin coordinating your work commute or well-deserved summer getaway. Travelling looks a little different these days but don’t worry we’re still us – just with masks and a lot more hand sanitizer. For those of you who are making your seaplane return this summer (or if you’re new to flying floats – welcome!), thank you for flying and supporting your local airline. We appreciate it! Keep reading for a few friendly reminders to make your Harbour Air experience as easy and enjoyable as possible. On behalf of our entire team, we look forward to welcoming you aboard – we’ve really missed you!

Masks

As of July 1, in accordance with Step 3 of BC’s Restart Plan, mask wearing will be optional inside our terminals and on our docks. Indoor mask wearing is still recommended for those who are not yet fully vaccinated. Transport Canada still requires masks to be worn on board for the duration of your flight. Forgot your mask at home? Don’t worry, our friendly front-line teams will happily provide you with a new and unopened complimentary face covering. Of course, you are still welcome to wear your own mask, but we just want to make sure you’ll have everything you need for your first flight back with us! Disposable gloves are optional and available upon request, and rest assured we have ample hand sanitizer available!

Arrive on time

No one likes to feel rushed while travelling – you’re on vacation! Which is why we ask all our passengers to check-in at least 25 minutes prior to your flight time. You’ll have plenty of time to get yourself organized and enjoy our in-terminal services like specialty coffees and tea along with menu items available at the Cockpit Café located at our downtown Vancouver terminal

Health Declaration forms

We want everyone to feel safe and comfortable while flying. To comply with Transport Canada regulations, prior to your departure we’ll be asking everyone to answer a few screening questions in our Health Declaration form. The form will be included in your booking confirmation email and we also have copies available at the terminal. Want to see what else we’re doing to keep you moving safely? Click here to learn about our Health First Program.

Bring photo ID

It’s been a while since we’ve seen our frequent flyers so we may need a little reminder (and for those of you who are new here we’re really excited to meet you!) All passengers 18 years and above must present either one piece of government-issued photo ID, or two pieces of government-issued ID without a photograph. Physical ID is required. We cannot accept copies or photos of ID – we need the real thing.

Packing for a getaway

We’re happy to accept many types of luggage including backpacks, duffel bags, carry-on items and full size suitcases and many more! Keep in mind the guaranteed luggage allowance depends on which goFARE and route you are booking. Please carefully read through our GoFares page for full details on luggage allowance amounts. Due to the nature of our aircraft we cannot guarantee that excess luggage will travel on the same flight, it will travel on a standby, space-available basis. As a reminder the maximum weight per single piece of luggage is 50 pounds. However, if you do need to bring some extra gear on your trip, get in touch to find out what your options are!

Show kindness

Throughout this global pandemic our dedicated front-line team members have shown resilience every step of the way. As we continue to navigate through uncharted territory during the tail end of this pandemic, please remember to show kindness and patience because we’re all in this together. Your safety is our top priority and our team members work hard to provide safe, reliable travel for everyone.

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