Service and Support Animals

Harbour Air recognizes that certified guide and service dogs and emotional support animals provide important services. Please familiarize yourself with the following travel requirements for each type of animal.

Certified Guide and Service Dogs

We are pleased to welcome guests who are partnered with certified Guide or Service Dogs. In order to meet the Transport Canada passenger safety requirements, we may request proof of appropriate training as recognized under Provincial and Federal Legislation.

Identification and travel requirements for Guide and Service Dogs:

  • Government-issued ID or ID cards issued by member agencies of Assistance Dogs International or the International Guide Dog Federation
  • The dog must be properly harnessed or wearing an ID jacket/cape

Click here to see examples of accepted forms of ID. Please note the above requirements are the only proof of training cards recognized by Harbour Air .

Guide and Service Dogs that meet the stated requirements will be permitted to travel inside the cabin of the aircraft. We try our best to keep the dog as close to the passenger as possible as required for disability needs. For this reason, we will pre-board the passenger with their service dog. The dog’s short harness must be secured through a seatbelt at all times during the flight.

If you will be travelling with a service dog, please advise our Reservations team in advance and arrive at the terminal early for check-in and pre-boarding.

Emotional Support Animals

Emotional support dogs are welcome to travel with Harbour Air. Because Emotional Support Animals do not have the same public access rights as certified guide or service dogs, they must be transported in accordance with our standard pet travel guidelines. This means the pet must fit within the size and weight restrictions stated here, and must be transported inside a hard-shell kennel in the cargo area of the aircraft.

Passengers travelling with Emotional Support Animals may request to pre-board the aircraft. To make the travel experience as comfortable as possible, our crew will make an effort to seat the passenger as close to the Emotional Support Animal as possible while adhering to our safety guidelines.

Have questions about travelling with a service or support animal? Speak to our friendly Reservations team by calling 1.800.665.0212.

Questions?

Get in touch with our team by calling 1.800.665.0212 or emailing reservation@harbourair.com.

 
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