Booking Conditions

Domestic Flights

  • Check-in time is 25 minutes prior to departure. Unclaimed seats may be sold 15 minutes prior to departure. Passengers not checked-in 15 minutes prior to departure may be charged a no-show fee in the full amount of their flight and have return flights cancelled.
  • Please be prepared to show government issued photo identification. It’s required for all passengers 18 years and older.
  • Luggage restrictions based on fare booked. Please click here for complete luggage details. All luggage exceeding allowance will be sent on a standby basis and may be subject to excess luggage fees.
  • The maximum weight per single piece of luggage is 50 pounds.
  • Wait-listed flights and tours are considered confirmed when the passenger receives the call; voicemails do not guarantee confirmation. Please contact our reservations department at 1.800.665.0212 at your earliest convenience if you receive a wait-list voicemail.
  • Cancellations:
    • Please note that flights may experience delays or cancellations due to inclement weather.
    • Scheduled flight group bookings of 4 or more: any cancellations for goGOLD, goFLEX, or goLITE* fares made within 24 hours of departure are subject to a 50% cancellation fee. GoFAST fares are non-refundable. *GoLite fares are non-refundable within 4 hours of departure time.
    • Please refer to the goFares chart to learn more about the cancellation policy associated with each goFare category.
    • Scenic and packaged tours: any cancellations made within 24 hours of departure are subject to a 100% cancellation fee.
    • Change your mind? No problem! Harbour Air is happy to offer a 2-hour cancellation grace period on most domestic bookings. Please call our Reservations Centre at 1.800.665.0212 should you need to cancel your flight. Please note that this grace period cannot be extended to International flights or bookings made within 24 hours of flight departure time.
  • Flights departing from or terminating in Maple Bay may stop and/or transfer at Ganges, Salt Spring Island.
  • Aircraft type specified at time of booking may be subject to change due to operational requirements and is subject to availability.
  • Complimentary shuttle service (drop-off only) is available at our downtown Vancouver, South Vancouver (YVR), Victoria and Whistler locations.

International Flights

  • Check in time is 60 minutes prior to flight time. Unclaimed seats may be sold 60 minutes prior to departure. Passengers not checked-in 60 minutes prior to departure may be charged a no-show fee in the full amount of their flight and have return flights cancelled.
  • Passport book required for all passengers including infants. Nexus, Enhanced Driver’s Licenses and passport cards are not accepted at this border crossing. See below for additional Customs & Immigration information.
  • Cancellations:
    • Please note that flights may experience delays or cancellations due to inclement weather.
    • Cancellations within 24 hours of flight time result in a full forfeiture of the fare.
    • Cancellations more that 24 hours prior to departure will remain as a flight credit for use within 18 months of the first cancellation date.
  • Luggage restrictions based on fare booked. Please click here for complete luggage details. All luggage exceeding allowance will be sent on a standby basis and may be subject to excess luggage fees.
  • Complimentary shuttle service (drop-off only) is available at our downtown Vancouver location.
  • Harbour Air Terminal Services is an authorized booking agent for Kenmore Air Harbor, Inc operated flights. This means when Kenmore Air Harbor, Inc. operates the flight, the Customer’s contract for air transportation services is between the Customer and Kenmore Air Harbor, Inc.. Kenmore Air Harbor, Inc. is the Operator and Supplier of the relevant air transportation services.
  • For an itemized receipt of all taxes and fees, the Customer should contact the Operating Carrier, Kenmore Air Harbor, Inc. at 1.866.435.9524.
  • All travelers — regardless of age or citizenship — flying between the United States and Canada in either direction are required to present a current, valid passport book.
  • New Canadian entry requirement now in effect: visa-exempt foreign nationals who fly or transit through Canada are expected to have Electronic Travel Authorization (eTA).
  • US Passport holders do not need an ETA. US Permanent Resident (green card) holders need an ETA. If you have a travel-visa, you do not need an ETA.
  • Harbour Air is prohibited from accepting documents such as passport cards, NEXUS cards, and enhanced driver’s licenses, even though they are acceptable at some border-crossing locations.
  • All travelers flying between the United States and Canada are subject to customs inspection including search of their persons and baggage.
  • There are certain crimes that are considered misdemeanors in the United States but are felonies in Canada. Driving Under the Influence (DUI) or Driving While Intoxicated (DWI) are common examples. If you have been convicted of any crime, you may be denied entry into Canada. Please visit Citizenship and Immigration Canada for more information on inadmissibility.
  • Canadian Border Services Agency require additional documentation for any minor children entering Canada unless accompanied by both parents or their legal guardian. Government of Canada provides resources on this topic including a recommended consent letter.
  • It is each passenger’s responsibility to ensure that he/she is in compliance with all applicable regulations for the country he/she is entering. In the event that you are denied entry into the United States or Canada for any reason, you are liable for the cost of your return flight to the country of origin. Harbour Air cannot be liable for any expenses or inconveniences arising from denied or delayed entry.

Click here to read our International Travel FAQs.

 
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