COVID-19: Service Update

 

To our passengers and communities,

In order to continue to provide the safest and fastest connections to and from the communities we serve Harbour Air has made the decision to continue to operate some of our scheduled services flights and offer private charters. Rest assured; this decision was not made lightly. We have consulted with our teams, families, experts in disease control and our customers.

Over the last two weeks, we have flown medical staff between these communities to support high-need medical clinics and care facilities. We have helped families fly home to care for children whose parents are working overtime in hospitals. We have flown doctors, nurses and paramedics. Guests who have relied on us for years to get to their medical appointments in Vancouver, still need our service. In addition to that, Harbour Air is essential in assisting the supply chain process. We have sent food and materials to businesses and facilities in need and we have shipped time sensitive medical tests and samples between locations that have no other options. Should Harbour Air cease to operate, we would be effectively leaving some of our most vulnerable people and communities stranded.

Operational changes we have introduced;

  • Reduced flight schedule and operating hours to reduce staff required on duty
  • Cancelled Seattle and Pitt Meadows routes
  • Suspended shuttle services
  • Cancelled all scenic tours
  • Delayed seasonal route launches (Whistler, Comox and Tofino)
  • Grounded all 6-passenger aircraft to enable social distancing
  • Waived all change and cancellation fees
  • Limited access entries at all terminals
  • Staff practicing social distancing both on and off duty
    Increased grooming regime of our aircraft and terminals
  • Reduced and controlled seating in our terminals and aircrafts
  • Access to an ample supply of hand sanitizer in all terminals as well as pre and post flight
  • Empowering our front line team to deny boarding to any passenger whom they believe may be unfit to travel
  • Asking all ground and flight crew to provide their temperature upon arriving to and departing the workplace
  • Scheduled staff into teams to limit socialization

Over the past 38 years, Harbour Air has become a vital transportation link to coastal British Columbia, and we are continuing to operate so we can support you, our communities and our local businesses. We realize that this situation is very dynamic with new information every day. The senior management team and I are committed to monitor closely and react as necessary to ensure the safety of our team and our guests. Through everyone’s help and support, we will get through this.

Thank you,
Greg McDougall
Founder and CEO
Harbour Air Group

 

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