Harbour Air Seaplanes

High Flyer Rewards FAQ

High Flyer Rewards FAQ

Q: Do my points expire?

A: High Flyer memberships are deactivated after two (2) years of flight inactivity.    

Q: May I make changes to or cancel a redemption seat?

A: Yes, you may change or cancel your seat up to 15 minutes prior to departure time on any goGold or goFlex fare, without any charge.  For all goLite and goFast fare types selected, changes can be made with a $35 fee up to 4 hours prior to departure.  Learn more about goFares here. 

Q: Can I use my points for someone other than myself?

A: Yes. Members may book and redeem flights for other passengers.

Q: Can I redeem points on other airlines?

A: No. High Flyer points are redeemable for Harbour Air/Whistler Air/Saltspring Air flights only.

Q: Does Harbour Air offer any other rewards than flights?

A: High Flyer points can be redeemed for restaurant and merchandise gift certificates. For more information on how to redeem your points, click here.

Q: Can I redeem points on Harbour Air giftcards?

A: Only Elite members enjoy the privilege to redeem points for Harbour Air/Whistler Air/Salt Spring Air gift cards.

Q: May I redeem/use my points on any flight/fare?

A: No, you may only redeem points on goGOLD and goFLEX fares. You cannot redeem your points for discounted flights.

Q: Can I pay for my flight with partial payment?

A: No. You must have the full amount of points needed to redeem a one-way flight (exception applies to the Vancouver Harbour Terminal Fee).  If you do not have sufficient points to cover the cost of the flight, you have the option of buying points at a rate of $3.00 = 1 point.

Q: How do I book flights using my points for redemption?

A: To redeem your points for flights, simply make your reservation(s) via our Reservations Call Centre at 1-800-665-0212.  The points will be redeemed at the counter upon your check-in. 

Q: Are there restrictions on available redemption seats?

A: Points can be used to pay for any seats on all scheduled flights at the goGOLD or goFLEX fare rate at any time of the year.

Q: How do I accumulate points?

A: Points are accumulated at a rate of 10% off the base fare.

Q: Do I earn points for flights paid using Airbucks and Prepaid Quick Tickets?

A: No, flights paid for using Airbucks and Prepaid Quick Tickets are not eligible for High Flyer Rewards points.

Q: Will I receive points for previous flights?

A: The High Flyer program is 3 months retroactive from the day you register for the program.

Q: Can more than one person share the same account?

A: Yes. The current configuration is as follows:
- Individual
- Family
- Corporate

Members are listed under each membership with the redemption rights of each member. Redemption rights can be changed by the main cardholder only at any time.

Q: Where do I go for technical support?

A: Please contact our IT Coordinator, at online@harbourair.com for technical assistance. For any other inquiries regarding Harbour Air High Flyer program, please contact our Accounts Coordinator at ddisini@harbourair.com or 604-233-2643.

Q: Do I accumulate points on discounted flights?

A: Yes, points are accumulated at a rate of 10% off the base fare.

Q: How does HF program work when my Travel Agent books?

A: Travel Agents are not eligible for the program. Please provide your card upon check-in to ensure you receive your points.

Q: How do I track my rewards?

A: High Flyer members may check their points balance and account information online at www.harbourair.com. Members may also contact our Reservation Centre at 1-800-665-0212 or ask our customer service representatives upon check-in.

Q: Will I receive a statement?

A: No. High Flyer’s account information is available online at any time.

Q: Do I have to pay fees and taxes on my flight?

A: High Flyer points must cover the cost of the full flight including GST, with the exception of the Vancouver Harbour Terminal Fee which can be paid for separately.

Q: Will I receive points for previous flights?

A: Harbour Air High Flyer program is 3 months retroactive from the day passengers register.

Q: How do I redeem High Flyer points and book flights?

A: To redeem your points for free flights simply make your reservation(s) as normal (via our Call Centre or online), bring your ID with you upon check in - points will be redeemed at the counter. Note that points cannot be redeemed online for flights.

Q: How many High Flyer points do I need to earn a flight?

A: Members must have enough points to cover the complete transaction at the regular fare, including all taxes and fees. However, members have the option of paying for the Vancouver Harbour Terminal Fee separately by cash, credit, or debit. Other than the payment for the Vancouver Harbour Terminal Fee, partial payment with points is not accepted.

If you do not have sufficient points to cover the full cost of the flight, you have the option of buying points at a rate of $3.00 = 1 point.

Q: How do I accumulate points?

A: Points are accumulated at a rate of 10% off the base fare.

Q: Am I already registered into the program if I have flown Harbour Air?

A: No. Please complete the form online or ask for our agents to sign you up upon check-in.

Q: How do I sign up?

A: You can enroll in the High Flyer Program online and our at one of our check in counters.

Q: Will I get a membership card?

A: Yes, upon registration, members will receive a High Flyer card that will identify them as Harbour Air membership holders.

Q: Is there a cost to join?

A: No, there is no cost to join.

Q: Are there different levels of membership?

A: Harbour Air High Flyer program offers a two tier status level. High Flyer points are calculated on an annual basis to determine membership status.

The qualification levels for Harbour Air Tier status are as follows:

Level 1: High Flyer = 0-99 Flights Level 2: Elite = 100 + Flights

Level 1

Level 2

Personalized Card

X

Priority Baggage Handling

X

Priority Call-Out

X

Priority Reservation Waitlist

X

Priority Stand-By

X

Discounts on Flights, Merchandise & Freight

X

Free Valet (location specific)

X

Newsletter

X

X

Select Seat Upgrades (Subject to availability)

X