Harbour Air Seaplanes

FAQ

FAQ

Click on our Frequently Asked Questions below to read more.  Still have questions unanswered? Ask one of our customer representatives today!

Need extra assistance? Click Here for answers to commonly asked questions.

Check-in

Q: How soon before flight time should I check in?
A: In order to operate on-time and efficiently, we require passengers to check in 25 minutes prior to departure time. Unclaimed seats will be offered to stand-by passengers within 15 minutes of departure time.
Q: Do I need to show photo ID at check in?
A: We do require Government Issued photo identification for anyone 18 years or older upon check-in. Please have ID prepared before checking in for your flight.
Q: Do you send freight or packages?
A: Harbour Air offers a convenient Parcel Express Service between the Lower Mainland and the Islands. For rates and services, please see Parcel Rates
Q: What is the luggage allowance?
A: Our confirmed luggage allowance varys depending on the fare type selected. Please see our complete luggage chart with guaranteed baggage and additonal baggage allowances (space available) here.
Q: How long has Harbour Air been operating?
A: Harbour Air has been in operation for over 35 years. For more information, please see Corporate Information
Q: Do you accept Unaccompanied Minors?
A: Yes! Harbour Air accepts Unaccompanied Minors with the following requirements:

• Minor must be between the ages of 5 and 11.

• Unaccompanied Minors Fare is the same as the Adult Fare.

• Please allow more time at check in to fill in required documentation.

• Pick up and drop off guardians are required to show picture ID.

• Unfortunately, Unaccompanied Minors will not be accepted when the weather is possibly going to, or has affected our normal flight operations.

For more information regarding Unaccompanied Minors please contact the Reservations Call Center at Contact Us.
Q: Do you have a Change/Cancellation Policy?
A: On all scheduled service flights: for group bookings of 4 or more, partial or whole cancellations made withing 24 hours prior to departure will be subject to a 50% cancellation fee.

Changes and cancellations to your reservation for 3 or less travelers are dependent on fare purchased.

goGOLD goFLEX goLITE goFAST
Refundable Free, up to 15 mins prior to departure Free, up to 15 mins prior to departure Refundable up to 4 hrs prior to departure with $35 fee
Changeable Free, up to 15 mins prior to departure Free, up to 15 mins prior to departure Changeable up to 4 hrs prior to departure with $35 fee
Upgradeable

For all scenic and packaged tours: partial or whole cancellations made within 24 hours prior to departure will be subject to a 100% cancellation fee.

 **Unclaimed seats can be sold to stand-by passengers within 15 minutes of departure time and a no-show fee of 100% will be charged for unclaimed seats. 

Q: Do you require children to be seated in a car seat when on the aircraft?
A: Child seats are not required by Transport Canada, but a child seat approved for motor vehicle use may be used if it will fit properly in the seat.
Q: Why do you ask for my body weight?
A: Along with Transport Canada Regulations Safety and Service are core values at Harbour Air and we feel that in order to better service our guests it is in everyone's best interest to obtain real weights whenever possible. This will reduce the chance of overbooked flights due to aircraft being loaded above safe parameters, which results in our flights being on-time and safe.

Locations

Q: Where are you located?
A: For more information, please see Locations, and select a location or pick-up point.

Other Services

Q: Can I charter a private aircraft?
A: If you wish to charter an aircraft, our Charter department will be able to help you. For more information, please see Charters
Q: Where can I rent a car?
A: Budget-Rent-a-Car and National Car Rental are our transportation partners. When you make a flight reservation, allow one of our agents to book a rental car for you at the same time. We've negotiated great rates just for you!
Q: Is parking available at your locations?
A: Pay Parking is available in Vancouver, Victoria, Comox and Nanaimo. Free parking is available in South Vancouver (YVR), Pitt Meadows, Sechelt, Whistler, and Ganges. At our Vancouver location, let our staff look after your parking needs with our Valet Service. For more information, please see Services


•Pay Parking available in Vancouver through EasyPark.

•Pay Parking available in Victoria through the City of Victoria.

•Pay Parking available in Nanaimo through Robbins Parking Service Ltd.

Q: How does the shuttle bus service operate?

A: Our shuttle is a complimentary, service to help get you where you need to be. Upon arrival in Vancouver or Victoria there is a service area available within the downtown offices and hotels. In South Vancouver (YVR), the shuttle is available to the South or Main Terminals of the Vancouver International Airport.

Pick up at the Vancouver International airport is available by request only. At your arrival, please make your way to Level 1 of the Domestic terminal where the shuttle pick-up area is located. Once there, please use the phone available to you in the lobby and dial *30 as indicated. This will re-direct you to our shuttle driver, who will in turn advise you of the pick-up time.

At the Domestic Arrival area, after collecting your bags at Level 2 please make your way to Level 1  of the Domestic terminal where the shuttle pick-up area is located.   Once there, please use the courtesy phone available to you  and dial *30 as indicated. This will re-direct you to our shuttle driver, who will in turn advise you of the pick-up time.

Please note that all pick up times are approximate and may take up to 30 minutes. For more information, please see Services

Q: Where do I go for technical support?
A: Please contact our Reservation Department, at reservations@harbourair.com for technical assistance. For any other inquiries regarding Harbour Air's High Flyer program, please contact our Account Coordinator, Donna at ddisini@harbourair.com.
Q: What is required for a Budget car rental?
A: Budget car renters must be over 25 years of age with a valid Class 5 Driver’s License and a hold a major credit card in their name.

Travelling with a pet

Q: Can I bring my pet with me?
A: Harbour Air Group welcomes everyone on board, including pets! If you are travelling with a pet, please be aware of the following requirements when making a reservation:


• Safety First! Pets must be travelling in a hard-shelled travel carrier. No part of the animal is allowed to protrude from the carrier. All carriers must be secure and leak proof. Collapsible kennels are not accepted. We want to keep your pet as safe as possible since your pet will be transported in the baggage / cargo area of the aircraft.
• Both travel carrier and the weight of the pet are included in the stated passenger luggage allowance. 
• Carrier must not exceed 30"L (76cm) X 18"W (45cm) X 24"H (61cm). (Medium Size Kennel)
• Pet Comfort – The pet kennel must be big enough to allow the animal to stand, turn around and lie down comfortably, as per international regulations. If the pet carrier does not allow the animal to do this, Harbour Air reserves the right to refuse transport.
• Certified Assistance dogs may travel without a kennel but will require an approved harness (ie. Vest Harness) which will be secured on board. Prior notification is required.
Q: Do you provide Pet Carriers?
A: Yes, each base has a pet carrier that is available to rent for a per-use fee of $35. The carrier can be reserved in advance via the Reservations Department, otherwise the carrier is available for rental on a first come, first served basis at the terminal. Payment must be made using a credit card as there will be a $50 charge, in addition to the rental fee, if the carrier is not returned. 

Carbon Neutral

Q: What is the Carbon Neutral program?
A: All fares include a carbon offset that is used to mitigate the environmental impact of Green House Gases (GHG) emitted by our Aircraft by working in partnership with Vancouver-based Offsetters Climate Neutral Society, Canada’s pre-eminent provider of high quality carbon offsets for individuals and companies seeking to reduce or eliminate their climate impact. It is a not-for-profit company that invests funds into renewable energy and energy efficiency projects that would not have taken place without its involvement. For more information, please see Fly Carbon Neutral
Q: How do I know my emissions will be Offset?
A: All Offsetters.ca projects that receive funds from Harbour Air Seaplanes will be verified and monitored by a third party as generating emissions reductions that are real, permanent, and additional (ie. they would not have taken place without its involvement). This allows Harbour Air and Westcoast Air and its guests to be confident that their contribution results in tangible climate benefits. For more information, please see Fly Carbon Neutral
Q: Who is Offsetters.ca?
A: Offsetters Climate Neutral Society is Canada’s pre-eminent provider of high quality carbon offsets. Offsetters.ca works with individuals and businesses to calculate, track, reduce, and finally offset their greenhouse gas emissions. It was founded in 2005 by two climate experts from the University of British Columbia:
Dr. James Tansey, originally from the James Martin Institute for Science and Civilization at the University of Oxford and now at the University of British Columbia, and
Dr. Hadi Dowlatabadi at the Institute for Resources, Environment and Sustainability at the University of British Columbia. For more information, visit Offsetters.ca
Q: How does Harbour Air’s emissions profile compare to that of its competitors?
A: Harbour Air’s single engine Otter is already a more climate friendly way to get to between Vancouver island and the Mainland than many of its competitors. For a single traveler going harbour to harbour (Vancouver/Victoria), Harbour Air is cleaner than driving and taking the ferry, jet, and heli-jet. For more information, please see Fly Carbon Neutral

Aircraft

Q: Approximately how much fuel does a DeHavilland DHC-3 Turbine Single Otter use on its scheduled routes?
A: The approximate fuel used per route is as follows:

• Vancouver to Victoria – 200lbs

• South Vancouver (YVR) to Victoria – 200lbs

• Vancouver to Nanaimo – 150lbs

• South Vancouver (YVR) to Nanaimo – 150lbs
Q: Do you operate any aircraft with two pilots?
A: Yes, our DeHavilland DHC-6 Turbine Twin Otters aircraft are operated by two pilots.
Q: How fast are your aircraft?
A: The aircraft speeds are as follows:

• DeHavilland DHC-3 Turbine Single Otter – 130mph

• DeHavilland DHC-2 Beaver- 110mph

• DeHavilland DHC-6 Turbine Twin Otter - 170mph

• Cessna 185 – 130mph
Q: Why am I sometimes asked to move seats once on the aircraft?
A: Safety is a core value at Harbour Air and although we do realize it may be inconvenient to have you move to a different seat, when our flight load is maximized our aircraft require weight to be moved forward in order to ensure a safe and comfortable flight.
Q: How many seats are in your aircraft?
A: We have various aircraft within our fleet that can accommodate between one and eighteen passengers. For more information, please see Aircraft Fleet
Q: How long is the flight?
A: The flight times are as follows:
•Victoria/Vancouver - 35 minutes

•Victoria/South Vancouver (YVR) - 30 minutes

•Nanaimo/Vancouver or South Vancouver (YVR) - 20 minutes

• Vancouver to Sechelt - 20 minutes

• Vancouver to Comox - 50 minutes

• Vancouver to Whistler - 45 minutes

• Victoria to Whistler - 60 minutes

•Gulf Islands/Vancouver - Times are based on routing

Please contact an agent for more information on Gulf Islands flight times.

Fares

Q: What are goFARES? Where do I find more information on Harbour Air's new goFARES program?
A: GoFares are a new way to book, board and fly with Harbour Air.  Recognizing the preferences of different travellers, our new goFARES levels offer a range of options. Click here for more information.
Q: Do you offer Infant and Child fares?
A: Yes. Infants fly free of charge (accompanied by an adult) until the age of 2. Children between the ages of 2 - 11 receive a discounted child fare when accompanied with an adult.

For more information regarding child fares contact the Reservations.
Q: Do you have a discount program?
A: Yes! By joining our High Flyer Rewards Program you can earn points for every flight! Redeem points for Harbour Air flights, souvenirs, gifts, Victoria and Vancouver restaurant vouchers, and many more offerings. For more information about the High Flyer Program, please see High Flyer Rewards. Alternately, Prepaid Quicktickets and Air Bucks programs start with minimum of 10% off full fare rates. Prepaid Quicktickets are purchased in the form of prepaid books of 10 tickets each and the discount increases as more books are purchased. Air Bucks are prepaid electronic travel credits – very similar to a prepaid gift card you can draw on, but with extra bonus travel credits deposited the more you buy at one time.

For more information about Prepaid Quicktickets and Air Bucks, please see Quicktickets
Q: Do you offer stand-by fares?
A: Harbour Air offers the following Stand-by Fares:

Student Stand-by Fare
Available to post-secondary students with a valid, current Post Secondary ID Card, including photo and expiry date.

Senior Stand-by
Available to passengers 65 years and older, with valid, current, Government Issued Photo ID.

Stand-by service is subject to availability. Please approach an agent upon arrival at the terminal to be added to the stand-by list. Stand-by passengers may be confirmed 15 minutes prior to departure, if there is availability. Full-fare stand-by passengers receive priority for seat availability over discount stand-by fares. Stand-by service is only available to and from Gulf Island Pick-up Points if the aircraft is already scheduled to depart or arrive there. To ensure the aircraft will stop at the requested pick-up point for that flight, please contact the Reservations Call Center at Contact Us
Q: Do you offer Senior Fare?
A: Yes. We offer a 15% senior discount valid for flights between 9am - 3pm Monday - Friday and all day at weekends. Senior's are also eligible to fly standby at 50% off any time.

Luggage

Q: Do you permit transportation of firearms and ammunition?
A: Firearms and ammunition are permitted on the aircraft only under the following restrictions:

Firearms

• Only permitted in checked luggage, and must be disclosed to the customer service agent, and placed in our secure baggage compartment.
• Cannot be loaded with any type of ammunition (including blanks).
• Firing mechanism must be removed from the firearm and sent separately.

Ammunition

• Quantities cannot exceed 11lb (5kg) gross weight per person.
• Only permitted in checked luggage and must be securely packaged.
• Allowances for more than one passenger must not be combined into one or more packages.
• Explosive or incendiary projectile ammunition is forbidden on the aircraft.
Q: What is the luggage allowance?
A: Our confirmed luggage allowance varys depending on the fare type selected. Please see our complete luggage chart with guaranteed baggage and additonal baggage allowances (space available) here.
Q: Can I travel with my oxygen concentrator?
A: Yes, the following Oxygen Concentrators models are approved to fly on Harbour Air/West Coast Air aircraft:

- AirSep Freestyle
- AirSep Lifestyle
- Delphi Medical Systems RS-00400
- DeVilbiss Healthcare’s iGo
- Inogen One
- Inogen One G2
- International Biophysics Corporation’s LifeChoiice
- Invacare XPO2
- Invacare Solo2
- Oxlife Independence Oxygen Concentrator
- Respironics EverGo
- SeQual Eclipse

**Please note that Oxygen Generators are forbidden for travel.

Pregnant Passengers

Q: Are pregnant passengers permitted to fly?
A: A woman in any stage of pregnancy is welcome to fly. Women past 36 weeks must consult a physician and obtain a written confirmation stating they are acceptable for travel and to mitigate the chance that the seatbelt will compromise the pregnancy.

Unaccompanied Minors

Q: Do you accept Unaccompanied Minors?
A: Yes! Harbour Air accepts Unaccompanied Minors with the following requirements:

• Minor must be between the ages of 5 and 11.

• Unaccompanied Minors Fare is the same as the Adult Fare.

• Please allow more time at check in to fill in required documentation.

• Pick up and drop off guardians are required to show picture ID.

• Unfortunately, Unaccompanied Minors will not be accepted when the weather is possibly going to, or has affected our normal flight operations.

For more information regarding Unaccompanied Minors please contact the Reservations Call Center at Contact Us.

Wheelchair Travel

Q: Can I fly if I am in a wheelchair?
A: You must be ambulatory in order to fly with the ability to walk on and off the aircraft with minimal or no assistance.

Please contact the Reservations Department for more information.

Mobile Bookings

How can I book using a mobile device?
A: In order to use our mobile booking device, you will need to create an online profile. If you already have online access, please use your current log in information. To create, please access our full website using a computer and click the join button at the top right corner of your screen. Please enter in the required information and click the create button. Once the account set up is complete, you will receive an email which will contain your account details and password, please use these details to access the mobile booking.